FAQ

Reach out to us any time. We'd love to hear from you!

email: hello@ayooslo.com

tel: +47 922 188 63

Org.nr 918 264 183 - NO
We accept all major credit cards and customers in Norway can easily pay with Vipps.

All of your personal information and payment details will be securely handled at all times by our certified secure payment partners.

The order amount will be captured from your account as soon as your order has been placed. If you wish to cancel your order, please contact us as soon as possible before we ship your order.

Our payment system is certified Level 1 PCI DSS compliant. This is a security standard that handle credit and debit card information. The standard was created to increase controls around payment data to reduce fraud.
What is 3D Secure and How does it work?

Fundamentally, 3D Secure authentication is a security protocol which adds a verification process to the payment layer by redirecting customers to a third-party page where they have to enter an SMS code or a code from a code generator and a password to complete their online purchase.
We offer free shipping to Norway ( with the exception of Svalbard and Jan Mayen) for purchase of regular items.
our logistics partner Bring.no handles all our orders and will be delivered according to their delivery options, which usually is within 1-2 days in Oslo region. 2-4 days for rest of Norway.

For international shipping, please get in touch with us:

hello@ayooslo.com
Rest assured when shopping with as - we offer 14 days open purchase.
This means you can buy the product online and try it at home. If it doesn't fit, then simply return the product to us within 14 days - of course in the same state as when you received it.

Upon returning the product, please ensure the returned product complies with our return policy.

Also ensure that the product is securely packed and postage is paid as you are responsible for the product until it reaches our premises.

Your refund will be issued once we can confirm that the returned goods has reached us in the same state it was sent to you. This means the garment must not have been worn, washed, stained - and all tags are secured on the garment.
A valid return/exchange assumes that the item is unused and has not been washed. The product must be in the same condition as when you received it, all packaging, brands and price tags must not be removed from the original placement on the garment, the tag string must be intact, and the product must not have been used or washed. Items with make-up marks, stains, rips, tears and other irregularities caused by the customer are not considered to be original and can not be returned. Reach out to us on hello@ayooslo.com if you are in doubt.

Your refund will be issued to your account whereby return-fees of 50 NOK is deducted. As a small business, we do our best to cover most cost, which unfortunately does not cover return fees connected to the payment transactions by our payment providers and shipping in the event of returns.

Please follow these guidelines for an easy return:

Print out the return form and fill out the form. Ensure that the garment fulfils the conditions of a valid return. Please ensure that the product is safely packed as You are responsible for the product and postage until the item safely arrives with us.

Additional costs may occur if returns does not comply with our guidelines. In such cases, the additional costs that might occur will be deducted from the customer's refund.

Shipping of orders is a costly activity with an environmental impact, so as a small start-up company we need all customers to take the necessary time to double-check that they are ordering the right size and colour/fabric.