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Updated: 06.11.2020

The conditions below apply to all contracts for the purchase and delivery of goods from ayooslo.com and our International customer. 

GENERAL TERMS OF USE AND SERVICES
These terms and conditions apply for all sales of goods from this website to consumers. Ayo Oslo (“A.O.”) is a brand name owned by the Norwegian company Ayo AS. The sales terms and conditions, together with your order and order confirmation, comprise the entire agreement for the purchase.

AGE OF CONSENT
By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

PAYMENT & INSURANCE
All of your personal information and payment details will be securely handled at all times by our payment partners. The order amount will be captured from your account as soon as your order has been placed. If you wish to cancel your order, please contact us as soon as possible before we ship your order.


The following payments are accepted:
Credit card: You can pay by Visa, Mastercard and American Express. Visa and Mastercard are verified by a secure code. Payment is debited from your card once you place the order.
Paypal: You can choose to pay with credit card or your already registered PayPal account.
VIPPS: For customers based in Norway only. You must be a registered VIPPS user in order to use this payment method.

DELIVERY
We dispatch your order as swiftly as possible, normally within the next working day from our store.  


NORWAY
We dispatch your product using Bring Servicepakke and can be delivered to your mailbox if you have a secure lock on your mailbox. Alternatively, we deliver to pick-up points for parcels that do not fit into your mailbox. Your product will arrive at the preferred delivery point 1-5 days after it is sent from us. A delivery notification will be sent via sms and/or email when your package is ready to be collected. Kindly note that delivery to rural addresses can result in longer delivery times.


UNCOLLECTED PACKAGES
All our orders are sent continuously from our warehouse, so it is unfortunately not possible to change / cancel an order once it has been dispatched. In case of uncollected packages, the customer will be charged to cover shipping, handling fee, and handling costs. The fee will be deducted upon refund of your return.

 

EUROPE and INTERNATIONAL
There are limitations to deliveries outside Norway. Nevertheless, we do make exceptions for those who just find it too hard to resist our fluffy soft products, so do get in touch with us on hello@ayooslo.com prior to purchasing online, and we shall help with international delivery that works for you. 

PRICES, TAXES AND DUTIES:
All orders are shipped on a DDP (Delivery Duty Paid) basis, meaning that Norwegian tax (MVA/VAT) and custom duties are included in the price. 

For some countries, pre-payment of duties and taxes is not available. For these countries, shipments will be sent on a DDU (Delivered Duty Unpaid) basis, and you’ll be charged duties and taxes by the shipping provider when they deliver your order. Payment of these is necessary to release your order from customs. For more information, please contact your local customs office.

IMPORTANT INFORMATION REGARDING DELIVERY.
Delivery times are provided as guidelines only, and do not take into account possible delays caused by payment authorization and/or stock availability.

 

ORDER CONFIRMATION
You will receive order confirmation e-mail as soon as we have confirmed your order. This may take a few minutes.
Please read it carefully and check that the order confirmation agrees with your order. Please keep it in a safe place as we may ask you for information from it in correspondence. If you do not receive the confirmation email please contact hello@ayooslo.com, so that we may investigate and confirm that your order has been placed successfully. You will receive an additional e-mail as soon as your items are shipped with a tracking number.

INFORMATION PROVIDED BY OUR WEBSITE
We do our best to give our customers the most correct information on our web site and about our products as possible. However, we reserve our rights against errors which may arise and which may result in our inability to deliver in accordance with the information given at ayooslo.com, in our marketing or in any other way. We reserve our rights to withdraw products from our web site, change the web site and its contents. 

INSPECTION OF THE PRODUCTS
Once you have received the products, you should, as soon as you can, check that the delivery is in accordance with the order confirmation, if the products have been damaged under transportation or if the products otherwise have any defects or missing parts. Unfortunately we are not able to take responsibility for issues like the above that may be discovered at a later point in time. 

COLOR
A.O. aims to describe the products at ayooslo.com as correctly as possible. However, kindly note that computer/ device color settings may differ, which may cause the images of the products to show colors that may differ from their actual colors. A.O. will not be held responsible for any such discrepancy.

WARRANTY CLAIM
If the products have defects you may according to the circumstances require a refund or that the agreement be cancelled. The defect must have existed when the products came into your possession. Please get in touch by writing to us about the on hello@ayooslo.com within 48 hours. Please include your order reference number in the subject line. We will need you to send us a photograph and an explanation of the fault. This way we can identify the problem, and take the necessary steps to correct the problem as soon as possible. Once we have received your email we will reply within 24 hours with instructions of what to do next. We will confirm the receipt of all claims by email.

RETURNS & EXCHANGE
We are continuously working to make sure we produce and sell the highest quality garments on the market. However, sometimes an imperfect product slips through our system. If you experience quality issues with your product we are happy to repair your product or in some cases exchange it for a new one. Please understand that this does not include issues or faults that are the result of external forces (man-made damages) and/or poor care of your garment.

Pilling 
Pilling is a natural inherent characteristic of wool, and is not considered a defect - thus nor do we accept returns due to pilling. Fuzzballs are made from shorter wool fibres. This is caused by the dynamic friction which is created when the garment is in use. The fuzzballs will subside with time and using a cashmere comb will keep these ball at bay.

Sale / clearance items
Sales items will not be exchanged unless there is an agreement between you and Ayo Oslo.

 

VALID RETURNS
A valid return/exchange assumes that the item is unused and has not been washed. The product must be in the same condition as when you received it, all packaging, brands and price tags must not be removed from the original placement on the garment, the tag string must be intact, and the product must not have been used or washed. Items with make-up marks, stains, rips, tears and other irregularities caused by the customer are not considered to be original and can not be returned. Reach out to us on hello@ayooslo.com if you are in doubt.

Your refund will be issued to your account whereby return-fees of 50 NOK is deducted. As a small business, we do our best to cover most cost, which unfortunately does not cover return fees connected to the payment transactions by our payment providers and shipping in the event of returns. 

Please follow these guidelines for an easy return:

    1. Print out our return form here and fill out the form.
    2. Ensure that the garment fulfils the conditions of a valid return.  
    3. Please ensure that the product is safely packed as You are responsible for the product until the item safely arrives with us.


    If you don’t follow the guidelines for your, extra costs may occur if returning does not comply with our guidelines. In such cases, extra costs that might occur will be deducted from the customer's refund.
    Shipping of orders is a costly activity with an environmental impact, so as a small start-up company we need all customers to take the necessary time to double-check that they are ordering the right size and colour/fabric.

    DELIVERY INFORMATION ACCURACY AND RESPONSIBILITY
    Customers ordering from our website are responsible for supplying us with the correct information about identity, names, addresses and relevant information in order for us to deliver the order and complete the sale. Extra costs, responsibilities or issues that arise as a result of misspellings, missing information, faulty or incorrect information will be billed to the customer.

    USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS 
    If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments. 
    We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libellous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service. 
    You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary rights. You further agree that your comments will not contain libellous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e‑mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party. 

    CHANGES TO TERMS OF SERVICE 
    You can review the most current version of the Terms of Service at any time at this page. 
    We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes. 

    CONTACT INFORMATION 
    Questions about the Terms of Service should be sent to us at hello@ayooslo.com.

    PERSONAL INFORMATION
    We only use personal information as provided to us by you, which is necessary for us to fulfil our obligations to you. Please see our Privacy Notice in order to learn more.

    OWNERSHIP OF RIGHTS
    All intellectual property rights, such as trademarks and copyrights at ayooslo.com remain with Ayo AS and its subsidiaries or licensors. Any use of ayooslo.com or its contents, including copying or storing such content in whole or part, other than for your own personal, non-commercial use, is prohibited without the permission of Ayo AS.

    FORCE MAJEURE
    If Ayo Oslo is exposed to force majeure, ie if we or our partners are exposed to things like war, war-like events, revolution, riots, government measures, strikes, lockouts, blockades, natural disasters, fires, transport disruptions, delivery bans or similar incidents, Ayo Oslo has the right to terminate its obligations to customers for up to two months, and after this period, both parties have the right to terminate the agreement without having to pay damages.

    LAW
    Consumer purchases shall be governed by and construed in accordance with the laws of NorwayYou must be 18 years of age to shop at ayooslo.com

    COMPANY INFORMATION

    Ayo AS AS
    Josefines gate 28B
    0351 Oslo
    Norway

    Companies register: Brønnøysundregistrene/Norwegian Companies Registration Office
    Company registration number / VAT number:  918 264 183MVA






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