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GENERAL TERMS AND CONDITIONS

Updated: 01.10.2017

The conditions below apply to all contracts for the purchase and delivery of goods from ayooslo.com and our International customer. 

The conditions can be revised without notification and the date above will show the last revision. Please always read through the conditions before ordering. When you accept a transaction with us, you are also accepting our conditions of purchase. The transaction is complete once you have received your confirmation of order, and it is your responsibility as a customer to ensure that all information provided, such as your name, e-mail address, postal address etc. are correct.

Prices and taxes
All prices set forth are in Norwegian kroner (NOK) including 25%VAT. For sales outside Norway, VAT will be deducted. Please use the currency converter on the navigation menu to change to the preferred currency.

Prices online and in retail stores may in some cases vary and we reserve the right to change our prices.


Payment
All payment online is processed by Stripe, a secure electronic payment service for Visa, AMEX and Mastercard. Read more about Stripe security here. 
When paying by card, the money will be reserved in your account when placing the order and deducted when the order is despatched from our warehouse. Payment pages are secured with TLS (SSL) and all card details are encrypted. This means that no one can read your credit card number, name or address when the data is sent via the Internet. Ayo Oslo AS reserves the right to verify the validity of the card, address details of the purchaser and that there are funds available to cover the purchase price.



Delivery
We ship World Wide – Free international shipping for orders over NOK 4000 on regular priced items.
Normal delivery time is 3-6 days in Norway. Delivery time may vary depending on the carrier and local services that have partnered with Posten.
You will receive an email with delivery reference when the parcel has arrived at the collection point. The order confirmation includes a link you can use to track your parcel up to the collection point.

 

Duty

For some countries, pre-payment of duties and taxes is not available. For these countries, shipments will be sent on a DDU (Delivered Duty Unpaid) basis, and you’ll be charged duties and taxes by the shipping provider when they deliver your order. Payment of these is necessary to release your order from customs. For more information, please contact your local customs office.

 

 

Transport damage or package that does not arrive.

If the product is damaged or lost during transport to the customer, please contact us as soon as you notice any damage/deviation. Any damage to the package must be reported to the place of delivery (the company that delivered the goods to you) so that the damage is registered with the logistic handler.

 

Exchanges and returns

Exchanging goods, refund and returns

If you want to return the purchase to our webshop. You can do so within 14 calendar days from when you receive the order and you will be given a refund and can place a new order for a new product or size.

We allow up to 30 calendar days for exchanges, and the postmark on the exchange must be within the 30 calendar days from when your order is delivered to you. 

Use the return form that is enclosed in the package, alternatively download it here. The customer is responsible for the goods until it reaches our premises. For international shipment, there is a $50 processing fee that will be deducted from the refund/exchange when the return has been processed.

You can return unused goods, together with the enclosed return form. A reason code on the form must be selected when a product is returned. The returned goods must be postmarked within 14 calendar days from the delivery date.

The item is returned/exchanged in the same condition as it was received, ie tags must not be removed from the original placement on the garment, the tag string must be intact, and the product must not have been used or washed. A copy of your purchase document must be submitted. We will return money to your account as soon as the item is received by us. Any duties and taxes paid are nonrefundable. 

Sales goods are not exchanged unless there is an agreement between you and Ayo Oslo.

Valid return/exchange

A valid return/exchange assumes that the item is unused and has not been washed. The product must be in the same condition as when you received it, all brands and price tags must not be removed from the original placement on the garment, the tag string must be intact, and the product must not have been used or washed. Items with make-up marks and other irregularities caused by the customer are not considered to be original and can not be returned. Contact us here if you are in doubt.


Open purchase on international orders
You have a 14-day money-back guarantee from the day on which you placed your order. If you change your mind after having placed the order, you must still collect the parcel, and send it back as a return to us postmarked within 14 calendar days. A processing fee will apply on international orders of $ 50.


Uncollected parcels
All our orders are sent directly from our warehouse. It is, therefore, impossible to change/cancel an order once it has been placed and processed through our system.

If you do need us to cancel an order, please reach out to our Customer Care right away and be sure to include your order number in your request. We’ll do our best to catch it if it hasn't yet left the building!  A charge will apply for uncollected parcels to cover the cost of shipping and processing.

Return of faulty goods
complaints

In case you receive a faulty product which obviously is not due to the customer, but clearly a production flaw, you must reach out to our Customer Care promptly. Defective products must be reported to Ayo Oslo by e-mail, as well as image documentation, within a reasonable time, no later than seven (7) calendar days after receipt of the product.

Pilling
Pilling is a natural inherent characteristic of wool, and is not considered a defect - thus nor do we accept returns due to pilling.  Fuzzballs are made from shorter wool fibres. This is caused by the dynamic friction which is created when the garment is in use. The fuzzballs will subside with time and using a cashmere comb will keep these ball at bay. 



Personal data
When registering your order on ayooslo.com, you accept that we can save and use your personal data to process and deliver your order.
According to the Act on Data Protection, you are entitled to details of the information we have registered on you if you believe the details are incorrect or irrelevant. You can request correction or deletion from our customer database. Please contact our Customer Service department. We can assure you that we do not sell or disclose your personal data to any third party.

To shop on ayooslo.com you must be over 18 years of age or have permission from your parent/guardian.

Cookies
Cookies are small files which are stored on a user's computer. They are designed to hold a modest amount of data specific to a particular client and website, and can be accessed either by the web server or the client computer.

Ayo Oslo uses cookies to improve and simplify your visits to our website. We do not use cookies to save personal data. There are two types of cookie: permanent and temporary (cookies for sessions). Permanent cookies are saved as a file on your PC or smartphone for a period of no less than 12 months. Sessions cookies are temporary, and disappear when you close your browser.
You can delete cookies from your PC or smartphone using your browser. Go to 'Help' in your browser to find instructions on how to handle and delete cookies. Please note that you will not be able to use all functions available if you reject the use of cookies. 

Force majeure
If Ayo Oslo is subject to force majeure, i.e. if we or our associates are victims of war, warlike events, revolution, rebellion, action taken by the authorities, strikes, lockouts, blockade, natural  disasters, fire, transport disruption, a ban on supply or similar events, Ayo Oslo is entitled to suspend its obligations to its customers for up to two months. After this period, both Parties can cancel the agreement without becoming liable for compensation.

Disputes
The Parties shall seek to resolve any disputes between them. If this is not possible, the matter can be brought before the Norwegian Consumer Council in the area in which you live. All disputes shall be resolved according to Norwegian law.


Company details
Ayo Oslo AS
Proffessor Dahls gt 35B
0353 Oslo
Norway 
Tel. +47 922 188 63
Org. no.: 918 264 183